> ## Documentation Index > Fetch the complete documentation index at: https://support.hirify.fr/llms.txt > Use this file to discover all available pages before exploring further. # Track your support requests > Find your open requests, their status, and the latest activity on each one A conversation opened with support leaves a trace in Hirify. The **Support requests** page gathers your organization's requests with their status and latest activity. It helps when several people have written in and nobody knows where things stand. ## Open support requests Click your name at the very bottom of the sidebar, then **Support requests**. The entry only appears if you can manage the organization's members. Just above it in the same menu, **Contact support** opens the support chat. That's where you create a request, not from the tracking page. ## Read the table A count line opens the page, for example "4 requests ยท 1 open". Below it, each request takes one row of the table. | Column | What it contains | | ----------------- | -------------------------------------------------------------------------------- | | **Status** | **Open** or **Resolved** | | **Request** | A summary of your request, with the **Support reply** below it when there is one | | **Category** | How the request is classified, or **Uncategorized** | | **Requested by** | The person in your organization who made the request | | **Last activity** | The date of the last message, followed by the number of messages exchanged | When no request has been opened yet, the page shows "No support requests yet." ## Categories Requests fall into six categories: **Incident**, **Bug**, **Question**, **Billing**, **Feature request**, and **Other**. A request that just arrived stays **Uncategorized** until it's classified. You don't pick the category when you write to support. It's inferred from the conversation and updates as the exchange goes on. ## Good to know * The page is read-only. You can't reply to a request or reopen it there. Pick up the conversation in the support chat instead. * The table shows a summary of the request and the reply, never the full conversation. * Tracking works at the organization level. You also see your colleagues' requests, not just your own. * Access is limited to administrators and billing admins. Members and managers don't have this entry in their menu. * A resolved request stays available. Its status changes, but it stays in the table. Open a request and know what to include to get a faster answer. Where to read what Hirify flags in the app.