> ## Documentation Index
> Fetch the complete documentation index at: https://support.hirify.fr/llms.txt
> Use this file to discover all available pages before exploring further.
# Make a call and choose the caller ID
> Call a candidate from the dashboard, follow the transcription during the call, and decide which number shows on their phone
Access: Starter and Hub plans.
A call made from Hirify becomes an interview like any other. It's recorded, transcribed, then analyzed. This page covers placing the call and setting the number your candidate sees.
Tell your candidate before you call. The call is recorded and transcribed, and informing them is your responsibility. See [Inform your candidates](/en/trust/inform-your-candidates).
## Start a call from the dashboard
On the **Dashboard**, the **Start an interview** block brings together all the ways to record.
If a calling line is already set as default, a field starting with **+33** waits for the candidate's number in the format "6 12 34 56 78". Otherwise, click **Call** to open the call window and enter the number there.
Press Enter or click the arrow in the field. A malformed number triggers the message "Invalid French number. Expected format: 6 12 34 56 78."
On your first call, the browser asks for access to the microphone. Without that permission, the call doesn't go through and the window shows **Allow microphone**.
## The call window
The **Phone call** window brings together three settings:
* **Number to call**: 9 digits. The error messages guide you: "The number must have 9 digits", "The number can't exceed 9 digits", and "The number must start with 1, 2, 3, 4, 5, 6 or 7".
* **Caller ID**: the line shown to the candidate. Your dedicated line carries the **Hirify** badge and comes first in the list.
* **Microphone**: the audio input used. The **Check audio** link expands two tabs, **Mic** and **Speakers**, so you can test before dialing.
Click **Start the call**. If no line is set up, the window shows "No line." and a **Set up** shortcut to the calling settings.
## Follow the live transcription
The call goes through its states in the window: **Connecting**, then "Ringing…", then **Call in progress** with the timer.
During the conversation, a green light and the words "Live transcript" confirm that the conversation is being captured. The window doesn't show the text as it comes in. It tells you that transcription is running, and you read the transcript after the call on the interview page.
Two buttons stay within reach: one mutes the microphone, the other hangs up. While the call is active, the window won't close and shows "End the call before closing this window".
## End the call and find the interview notes
Hang up. The window switches to **Call ended**, shows the duration, and displays the **Transcript saved** badge. You can then choose between **Close** and **Call again**, which immediately redials the same number.
The interview joins your interview list under the title "Call with" followed by the number. Processing continues in the background. The transcript, then the interview notes, appear on the interview page when they're ready. See [Review an interview](/en/interviews/review-an-interview).
## Choose the number shown to the candidate
The **Caller ID** list in the call window brings together two kinds of lines:
* Your Hirify line: your dedicated line, marked with the **Hirify** badge.
* Your **Secondary caller IDs**: numbers you already own and have had verified.
Select the line just before dialing. The choice applies to the current call.
## Add and verify a secondary caller ID
Your existing numbers can still be used for outbound calls, as long as you prove they're yours.
Go to **Settings**, **Calling**, the **Secondary caller IDs** section, then click **Add a number**.
The **Add a caller ID** window expects 9 digits after **+33**. An incorrect format shows "Invalid number (9 digits required)".
**Verification method** offers **Text message** or **Voice call**. Click **Send the code**.
Type the 5-digit code received on that number. The screen specifies "The code is checked automatically. The message can take up to 2 minutes to arrive."
The secondary caller ID table lists the **Number**, the person it's **Assigned to**, and its **Status**: **Verified**, **Pending**, or **Failed**. From the actions menu, you can resume a pending verification with **Enter the code**, use **Edit name** on a verified number, or **Delete** it. After a deletion, you have to verify the number again to reuse it.
## Set the preferred number
A verified number can become the one Hirify offers by default. In the secondary caller ID table, open the line's menu and choose **Set as preferred**. The **Preferred** badge shows next to its status.
The same setting is available without leaving the call window. In the **Caller ID** list, the **Set** badge appears when you hover over a line, and **Default** marks the one already selected.
This preferred number also controls the call shortcut on the dashboard. The **+33** field only appears if a dedicated line is active or a secondary caller ID is marked as preferred.
## Caller ID display depends on carriers
The **Secondary caller IDs** section says it plainly: "These numbers show up for most recipients, but in some cases the call may appear as a private number. For guaranteed display, use your Hirify number."
A secondary caller ID depends on the network that carries the call. If the display matters to you, use your dedicated line.
## Good to know
* Only French numbers can be dialed from the app.
* The Starter plan includes a monthly quota of 300 call minutes. The Hub plan has no quota. The counter is under **Usage** on the **Subscription** page.
* A call that's too short isn't transcribed.
* Hirify never sends a message to a candidate. The verification text message goes to your own number, never to theirs.
* The controls to add, verify, and delete a secondary caller ID only show for the organization's administrators.
Get your company verified and activate your dedicated line.
What you need to announce before recording a conversation.