Support Channels
In-App Chat
Use the Crisp chat widget in the bottom-right corner of the Hirify app to start a conversation directly with the support team. In-app chat is available on all plans and is the fastest way to get help for straightforward questions. The widget is available during French business hours.
Email Support
Send your question to support@hirify.fr for issues that require a more detailed explanation or file attachments. Starter plan customers can expect a response within 1 business day. Hub and Volume plan customers receive priority handling with faster response times.
GDPR & Data Inquiries
For data subject access requests, right-to-erasure requests, Data Processing Agreements (DPAs), or any other compliance-related question, contact rgpd@hirify.fr. This address is monitored by Hirify’s data protection team and is the correct channel for all GDPR and AI Act enquiries.
Sales & Enterprise
For Volume plan quotes, custom integration scoping, multi-entity onboarding, or questions about Hirify’s enterprise offering, contact support@hirify.fr and mention that you are enquiring about the Volume plan. The team will respond with pricing, a tailored demo, and details about the dedicated onboarding programme.
Before You Contact Us
Many common questions are already answered in the documentation. Checking these resources first will often save you time:- General questions: Visit the FAQ for answers to the most common questions about Hirify, plans, compliance, and integrations.
- ATS connection problems: See Troubleshoot ATS Connection Problems for step-by-step guidance on authorisation errors, import delays, field mapping, and sync issues.
- Recording and transcription problems: See Troubleshoot Interview Recording and Transcription for help with missed recordings, missing transcripts, and enrichment failures.
- GDPR and AI Act: Visit the GDPR compliance page and the EU AI Act compliance page for detailed information about how Hirify handles candidate data.
What to Include in Your Support Request
Providing the right information upfront helps the support team diagnose and resolve your issue without back-and-forth delays. When you contact support, include as many of the following as are relevant:- Your ATS provider name — for example, Bullhorn, Teamtailor, or Boondmanager
- Your Hirify plan — Starter, Hub, or Volume
- Steps to reproduce the issue — what you did, what you expected to happen, and what happened instead
- Any error messages you saw — copy the full error text, including any error codes
- Interview ID — if your issue relates to a specific interview, include the ID from the URL in Hirify > Interviews
- Time the issue first occurred — this helps the team correlate your report with server logs