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The interview is over and nothing shows up in Hirify. Two very different situations can be behind this. Either the interview exists but carries a failure label, or it was never created. Start by telling them apart.

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Look for the interview before concluding

Open Interviews in the left menu. The Search interviews… field and the Status and Type filters sit above the list.
1

Clear the status and type filters

A Status filter left on Completed hides exactly what you’re looking for.
2

Filter on Failed

If the interview shows up there, it was recorded and the processing is what went wrong. The label on the right tells you what happened.
3

Check who owns it

A member only sees their own interviews. If a colleague started the recording, the interview is in their list, not yours. Managers and administrators see the whole organization’s interviews, but the list stays filtered on Me by default, even after you clear the filters. Open the user filter and choose Whole team.

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What the failure labels mean

  • Assistant not admitted: “The meeting assistant wasn’t let into the meeting.” The meeting assistant showed up, but nobody let it in. There’s nothing to recover.
  • Too short: “The recording is too short to transcribe.” The recording lasts less than a minute. This happens with a call hung up right away or a meeting opened by mistake.
  • Failed: “Transcription failed.” The processing stopped. Hover over the label to read the message the processing returned, and pass it on to support.

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The meeting assistant didn’t join the video meeting

Retrace the path you took.
Open Schedule by email from the dashboard and compare the address shown with the one actually listed among your event’s guests. Nothing happens if the address was retyped by hand, cc’d on the email instead of invited as a guest, or added after the invitation was sent.
On the dashboard, the list of upcoming interviews shows an Assistant scheduled badge if scheduling worked, or an Add the assistant button if it didn’t. For details, open Calendar and click the event. The panel offers Add the meeting assistant if nothing is scheduled, and Update or Delete if the meeting assistant is already expected. An event without a video meeting link can’t be recorded this way.
Scheduling depends on the Automatic meeting assistant setting, under Settings then Integrations. It only covers interviews with a Google Meet or Microsoft Teams link.
Always tell the people in the meeting before you bring in the meeting assistant. A participant who finds out about the recording during the meeting has good reason to refuse it. Informing them is your responsibility, not Hirify’s.

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The in-person recording didn’t start

The phone that scanned the QR code shows the reason itself:
  • Microphone access denied: the browser doesn’t have permission.
  • Recording blocked: the recorder didn’t send any sound.
  • Upload interrupted: the file couldn’t be sent.
In that last case, the screen offers to download the audio from the phone before you leave the page. Do it. If you’ve already left, reopen the page on the same phone within twenty-four hours. It shows “An interrupted recording was found. Do you want to recover it?” and the Recover button restarts the upload.

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Good to know

  • An interview missing from the list was never created. There’s no hidden archive to restore.
  • There’s no button to rerun a missed recording. A failed interview can’t be replayed. Only a new recording will produce a transcript.
  • The meeting assistant joins video meetings. It doesn’t dial phone numbers and doesn’t enter physical rooms.
  • The list updates by itself during processing. An interview showing Processing transcript isn’t lost. It just isn’t finished yet.

Record a video meeting

The three ways to bring in the meeting assistant.

Incomplete transcript

When the interview exists but the text is missing.